Refund Policy

Effective Date: 1/1/2025

1. All Sales Final

Due to the collectible nature of trading cards and related products, all sales including sealed products,    singles, and accessories are final. Refunds, returns, or exchanges are only provided if required by law.

2. Cancellations & Fees

  • Cancellations are subject to a 10% processing fee to cover administrative and payment processing costs.

  • Pre-orders may only be canceled at Liquid Games discretion and are subject to a 15% cancellation fee. Approved cancellations will result in an account restriction: no further pre-orders.

    3. Damages & Manufacturer Defects

    Inspect your order upon receipt and notify us within  48 hours of any damage, incorrect items, or transit defects.

    We are NOT RESPONSIBLE for minor flaws in factory-sealed packaging, including:

    • Small shrink wrap tears

    • Corner dents or dings

    • Surface scuffs or scratches

    • Printing or packaging inconsistencies

    Our packaging is designed to protect contents; minor shipping-related blemishes (bends, scuffs, indentations) are not grounds for replacement. Manufacturer issues should be directed to the manufacturer.

4. Pre-order Terms

By placing a pre-order with Liquid Games, you acknowledge:

  • Payment is charged at the time of order.

  • Per distributor agreements, items cannot ship before the official release date.

  • Release dates may change.

  • Pre-orders are allocated based on order timestamp; fulfillment is not guaranteed.

  • Mixed orders (in-stock + pre-order) will ship only when all items are available.

  • Except in cases of manufacturer shortages or unexpected delays, pre-orders are non-refundable.

5. Dispute Resolution & Governing Law

  • Legal matters are governed by New Jersey law; disputes are resolved in Ocean County, New Jersey courts.

  • All disputes, including chargebacks, are subject to binding arbitration via the American Arbitration Association (AAA).

  • Unapproved CHARGEBACKS are a breach of contract; we reserve the right to recover applicable fees and legal costs.

    6. Acceptance of Terms

    By purchasing, you confirmed that you have read, understood, and agree to these terms. These policies form a legally enforceable contract.